What are the steps involved in preparing emergency response guidelines?

There is no absolutely uniform fixed process for compiling emergency response guidelines. The core links generally recognized in the industry can be summarized into four parts: risk assessment, response logic construction, implementation action refinement, and full-scenario verification and iteration. Different scenarios can adjust the focus and priority of each link according to actual needs.

This is not something I just summed up out of thin air. In the past two years, when I was helping local streets prepare rainstorm emergency guides for old communities, I came across a lot of pitfalls before figuring out this rule. At the beginning, there was a dispute within our team. One group advocated "full risk coverage", which listed all the waterlogging, landslides, lightning injuries, falling objects, gas leaks and even food safety issues in temporary settlements that may be caused by heavy rains, so that there are rules to follow for all situations. ； The other group insists on "prioritizing core risks", saying that front-line community workers are already working at full capacity, and no one can read and remember the dozens of pages of the guide. It is better to focus on the 3-5 types of risks that occur every year and have the most serious consequences. Later, we made a compromise and adjusted the text to focus on the three most frequent problems: blockage of drain outlets, waterlogging among first-floor residents, and falling objects from high altitudes. At the end, a half-page emergency contact list for low-probability risks is included, which just balances practicality and comprehensiveness.

In fact, to put it bluntly, the first step is to figure out the risk base. Don’t just stick to it behind closed doors. Don’t just apply it with a general template. You have to really stay in the scene for a few days. Just like when we followed the grid staff for two weeks, we realized that the risks in this old community were not at all “inside the city” written in the general template. "Waterlogging" means that the three drains at the door of the unit are blocked by sycamore leaves every year, the courtyard wall of Uncle Zhang's house in Building 7 is prone to collapse due to rainwater, and the solar panels of several households on the top floor are easy to fall off when screws are loosened in strong winds. These details, which only front-line practitioners know, are the basis for the guide to be effective.

Once you have figured out the risks, you no longer need to write a formal article. When formulating the logic, you have to put yourself in the position of the user. Don't write correct nonsense like "please evacuate in time when encountering waterlogging." You have to break it down and make it clear who will do it, when it will be done, what it will do, and who will be contacted after it is done. We were writing about the response to blocked drains. The vague "clean up in a timely manner" was changed to "When a grid officer discovers that the drain outlet is clogged during patrol, he will first use the iron hook provided with him to clear the debris. If it cannot be cleared within 3 minutes, he will immediately take a photo and send it to the property group. At the same time, three warning cones will be placed around to remind passers-by to avoid it." Even a new grid operator will know how to operate when he sees this sentence.

The first draft is not finished yet. We must invite everyone who will use this guide to run several practical tests, whether it is desktop simulation or real-life simulation. We conducted two simulations with the community, property management, and volunteers, and immediately found the loopholes: the previously written "Waterlogging is up to the ankles before organizing the first floor." "Evacuate residents". During the actual test, it was discovered that there were 8 elderly households living alone in the community who had difficulty moving. It was too late to notify them after the water reached their ankles. In the end, it was adjusted to "after receiving the red warning of heavy rain from the meteorological department, first go to the door to notify the elderly living alone to prepare for evacuation, and start the transfer when the water reaches their feet."

To put it bluntly, the essence of compiling an emergency guide is to organize the life-saving experience of front-line people into standardized actions. Don't make it a ledger placed in a drawer for inspection. Only when the person taking it knows what to do at a glance can the guide be considered in place.