What is the emergency response guide

The essence of the emergency response guide is a standardized and implementable disposal operation manual that is sorted out in advance for various emergency risk events. The core goal is to shorten the emergency response time and minimize casualties and property losses.

To put it bluntly, it is to dismantle the abstract requirement of "no chaos in the face of trouble" into specific steps that can be followed without thinking on the spot. If you really encounter trouble, you don't need to think of countermeasures on the fly, and you can avoid risks by following the process. For example, this thing is like the emergency braking operation guide when you are learning to drive. It will not tell you the hydraulic transmission principle of the brake. It will only tell you to step on the clutch first and then the brake, pull the handbrake, turn on the double flash, and stop the car first. Other issues can be dealt with later.

A while ago, I conducted emergency training for self-employed people in community commercial streets. I saw many bosses download dozens of pages of general guidelines directly from the Internet and pin them on the wall. If I asked them what to do first when the gas leaked, they couldn't answer for a long time - this is an invalid guide without scene adaptation. The version I modified for them was posted next to the gas valve. The first one was marked in very large white letters on a red background: "Don't turn on the lights, don't make phone calls, first tighten the main valve and then open the windows." The words were large enough to be seen from three meters away, so a new part-timer could understand it at a glance.

When it comes to how to compile this guide, people in the industry have different opinions. Some people think that the more complete the better, even extreme scenarios with a probability of one in ten thousand should be included, so as not to have no basis if something really happens. Emergency guides for high-risk places such as nuclear power plants and civil aviation are indeed as thick as dictionaries. The operating standards and fault tolerance space of each link are extremely strict. Even the action of turning a valve has clear angle and strength requirements, and no mistakes can be made. But most people who work on the front line don’t think so. The golden window for ordinary people to deal with emergencies is only a few tens of seconds. When their minds are blank, they can’t read large paragraphs of text. It is better to leave the most core 3 to 5 steps and leave the rest to professional rescuers. For example, the fire emergency guide for B&Bs only has three sentences: touch the door if it is not hot before opening the door, cover your mouth with a low posture and walk in the aisle, and don’t take the elevator. Memorize these three sentences to deal with most situations.

In fact, there is nothing wrong with both ideas. It all depends on the usage scenario. The core is to make the readers understand, remember, and do it. Otherwise, no matter how thick the guide is, it is just a wall decoration and will be of no use if something goes wrong.