What are the emergency response guidelines?

To put it simply, it is a standardized handling operation guide that has been sorted out in advance and can be implemented directly for various emergency risk scenarios. It is an "emergency instruction manual" that can be followed step by step without having to think about it temporarily when an accident occurs. It's a bit like the emergency contact card you save on the homepage of your mobile phone. You usually don't use it once in eight hundred years. If you encounter an emergency, you can just pull it out and use it, so you don't have to worry about asking questions and wasting time.

Take the catering stores in the industrial park where I have been before. Each kitchen wall has a plastic-wrapped gas leakage emergency guide with few words. The core steps are all marked in red: turn off the main valve, open doors and windows, do not touch the electricity, evacuate people and call the police. The 24-hour instructions of the gas company and the property management company are printed directly underneath. There was a cook in a small shop who forgot to turn off the fire when making soup and leaked the gas hose. He looked up and saw the instructions and followed the instructions. It was done in less than two minutes. Nothing happened. If he didn't have this thing, he might have panicked and turned on the range hood. The consequences would be unthinkable.

The guides for different scenarios are actually very different. Internet companies’ network security emergency guides focus on which part of the server should be disconnected after a data leak is discovered, how to retain evidence, and how long it takes to report to supervision.； The core of the school’s anti-trampling emergency guide is the positions of teachers on duty on each floor, evacuation routes for different grades, and self-protection actions after a fall. ； Even the escape guide associated with the earthquake warning function in our mobile phones can be considered a type of emergency response guide.

The standard of this thing is actually quite controversial in the industry. One group thinks that the guide should be written as detailed as possible. It is best to give you the order of each step of operation and even the communication skills for external communication. Even a newcomer on the first day of work can follow it directly if something happens, and there will be no mistakes.； The other group thinks that guidelines that are too detailed can easily confuse people. When encountering extreme situations that are not covered by the guidelines, people dare not be flexible. Two years ago, a supermarket fire drill simulated a fire on the second floor of the basement. Originally, the guidelines only included fire handling procedures for the first and second floors. The safety officer on duty was stunned for three minutes before he dared to initiate an emergency response. He was required to strictly follow the guidelines and did not dare to go beyond the limits.

In fact, a really useful guide is never as long and thick as possible. It has to fit your actual situation and really solve the problem. Otherwise, no matter how professional and neat it is, it will be locked in a filing cabinet and collect dust.